FAQs & Troubleshooting
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214 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 6"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Cannot print after a Windows 10 update (June 2020)
- 9Delete print jobs from the print queue.
- 10Functions supported in the Windows 7 built-in drivers
- 11Scan a document in Windows 8 and Windows 10.
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 13Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15Why can't I print when an ink cartridge is empty?
- 16What driver package format is supported by my Linux distribution?
- 17Pre-Required Procedures (Linux)
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Does NC-2200w work with Windows Vista?
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30I cannot print from my computer via network. (For Windows)
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Windows 7 Support Information
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42What does "MACHINE ERROR XX" mean?
- 43I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 44I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)