FAQs & Troubleshooting
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227 Results
- 1What driver package format is supported by my Linux distribution?
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 15How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 16Configure and use the Scan Key Tool (Linux)
- 17Change the printer driver settings (Windows/macOS)
- 18Verify if the Brother machine has a dial tone
- 19When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 20When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 21I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25Open the Control Panel (For Windows)
- 26Where can I find the serial number for my unit?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28Configure the Scan to Email Feature (Linux)
- 29Scan using XSane or GIMP (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39Uninstall printer drivers (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42Open the "Scanners and Cameras" and Properties.
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48Windows 7 Support Information
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?