FAQs & Troubleshooting
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226 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 8I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9Pre-Required Procedures (Linux)
- 10How do I know which side up my photo paper should be in the tray?
- 11How do I load 10 x 15 Glossy paper into my machine?
- 12The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15How do I clear Machine Error 46?
- 16Why are the faxes I send always received with a black vertical line down the page?
- 17Can I still receive faxes or calls when the machine is switched off?
- 18Windows 10 Support Information
- 19How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 20How do I clear the message "MFC is Busy" or "Connect Failure"?
- 21Clear the message "Awaiting Redial"
- 22When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 23Delete a network scanner entry. (Linux)
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows/macOS)
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Can I use voice mail on the same line as my Brother machine?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38Open the "Scanners and Cameras" and Properties.
- 39Scan a document from the Windows Vista Photo Gallery
- 40When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 41Scan a document from a Windows XP application
- 42Glossy Paper does not feed correctly. What can I do?
- 43After I installed Sun JavaVM, some applications will not work correctly.
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How do I replace the Ink Cartridge?
- 46What is the "Station ID" and how do I set it?
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Uninstall printer drivers (Linux)