FAQs & Troubleshooting
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249 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having issues with the paper feed. What can I do?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5One or more of my colors are not printing (blank). What can I do?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The edge of glossy paper is smudged.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Delete print jobs from the print queue.
- 15I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17Pre-Required Procedures (Linux)
- 18Scan and save a document in PDF format (Scan to File)
- 19PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 20I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 21"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30How do I clear the message "MFC is Busy" or "Connect Failure"?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34Paper size settings are unavailable when I print from OpenOffice (Linux)
- 35Important points for specifying the scan area (Linux)
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Functions supported in the Windows 7 built-in drivers
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43How do I clear Machine Error 46?
- 44Can I set my Brother machine to forward the faxes I receive to another location?
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48How do I know which receive mode to select?
- 49I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?