FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6I want to print using CUPS while keeping SELinux enabled. (Linux)
- 7How to identify your Operating System (OS).
- 8The printer status is Offline or Paused.
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 12Can I reduce the size of a received fax on this machine?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16Uninstall the drivers (Windows)
- 17Configure and use the Scan Key Tool (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22I cannot scan via USB. (Mac OS X)
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26How do I program the date and time?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Vertical streaks appear in my copies.
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 43Clear the paper jam or printer jam.
- 44How can I clear the "INK EMPTY" message?
- 45How do I replace the Ink Cartridge?
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47Print command (cupswrapper) (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Uninstall printer drivers (Linux)