FAQs & Troubleshooting
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144 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 8I cannot print from my computer via USB.
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 11Why can't I print when an ink cartridge is empty?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Delete print jobs from the print queue.
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 18I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 21I'm using Windows®. Print speed is too slow. What can I do?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23How to identify your Operating System (OS).
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 31Scan an image and insert it in a Windows XP application
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34Can I print a report that will show a listing of faxes I sent and received?
- 35How do I know which receive mode to select?
- 36What is Distinctive Ring and how do I program it?
- 37I'm using Windows. Is there any way to view how much ink is remaining?
- 38Can I confirm that the FAX was sent correctly?
- 39What is the "Station ID" and how do I set it?
- 40I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 41I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 42I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Verify if the Brother machine has a dial tone
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47Scan a document in Windows 8 and Windows 10.
- 48Scan a document from a Windows Vista application
- 49Clear the paper jam or printer jam.
- 50How can I clear the "INK EMPTY" message?