FAQs & Troubleshooting
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305 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Cannot print after a Windows 10 update (June 2020)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13How to identify your Operating System (OS).
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 17Ink Low
- 18How do I make copies using my Brother machine?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Can I use voice mail on the same line as my Brother machine?
- 30I cannot use the "Modules Update" button on Web BRAdmin.
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Configure and use the Scan Key Tool (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35Send a fax using PC-FAX with LPD/LPRng (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Stop my Brother machine from automatically redialing a number.
- 48How many times will my Brother machine automatically redial a busy number?
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.