FAQs & Troubleshooting
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303 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12What driver package format is supported by my Linux distribution?
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Delete print jobs from the print queue.
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18I cannot make borderless prints.
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24One or more of my colors are not printing (blank). What can I do?
- 25I am experiencing problems sending a fax.
- 26Replace Ink
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Can I print from or scan to Android™ Smartphone?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Change the printer driver settings (Windows/macOS)
- 40The printer status is Offline or Paused.
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Can I use voice mail on the same line as my Brother machine?
- 43Is my Brother machine compatible with Windows Vista?
- 44Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50I cannot install the driver when using the Driver Install Tool. (Linux)