FAQs & Troubleshooting
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258 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2One or more of my colors are not printing (blank). What can I do?
- 3How do I load envelopes into my machine?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How to identify your Operating System (OS).
- 7Can I use voice mail on the same line as my Brother machine?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I cannot make borderless prints.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Replace Ink
- 20"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25Install PaperPort™ 12SE / 14SE onto Windows 10.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Stop my Brother machine from automatically redialing a number.
- 31The printer status is Offline or Paused.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36When I make a copy the image or text is cut off. What can I do?
- 37When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 38I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40Why is it necessary for my machine to go through regular cleaning cycles?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43What is Distinctive Ring and how do I program it?
- 44Set the date and time
- 45The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 46Why doesn't the machine answer when receiving a call?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Adjust the Sleep Mode setting.
- 50I'm using Macintosh. What is the PreScan option used for?