FAQs & Troubleshooting
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257 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4I cannot make borderless prints.
- 5How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10One or more of my colors are not printing (blank). What can I do?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12Forward a fax to another fax machine when my machine has a mechanical problem.
- 13When I print, the pages are smudged with ink. What should I do?
- 14I cannot send a fax using PC-FAX (Windows 10)
- 15Delete print jobs from the print queue.
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 19Pre-Required Procedures (Linux)
- 20Open the Control Panel (For Windows)
- 21Scan and save a document in PDF format (Scan to File)
- 22Replace Ink
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Which E-mail packages are compatible with ControlCenter3?
- 31Where is the USB port on the machine?
- 32The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34How does my telephone company's Caller ID feature work with my Brother machine?
- 35Scan a document from the Windows Vista Photo Gallery
- 36Scan a document into ScanSoft™ PaperPort™ 11SE
- 37How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Stop my Brother machine from automatically redialing a number.
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Can I print from or scan to Android™ Smartphone?
- 49The edge of glossy paper is smudged.
- 50Can I print from and scan to iPhone, iPod touch and iPad?