FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I clear the message "PAPER JAM" from the display?
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5How do I load paper?
- 6How do I clear Machine Error 46?
- 7Can I print from or scan to Android™ Smartphone?
- 8How to identify your Operating System (OS).
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Is my Brother machine compatible with Windows Vista?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Why can't I print when an ink cartridge is empty?
- 19I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 20I cannot scan when using SELinux (Security-Enhanced Linux)
- 21Firewall port requirements of the Scan Key Tool (Linux)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Configure and use the Scan Key Tool (Linux)
- 26Scan using XSane or GIMP (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Change the printer driver settings (Windows/macOS)
- 34How many times will my Brother machine automatically redial a busy number?
- 35The printer status is Offline or Paused.
- 36When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 41Is there a way to view how much ink is remaining?
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43Why doesn't the machine answer when receiving a call?
- 44I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 45I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50What driver package format is supported by my Linux distribution?