FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12I'm using Macintosh. What is the PreScan option used for?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15The printer status is Offline or Paused.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Is my Brother machine compatible with Windows Vista?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Pre-Required Procedures (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25How do I know which side up my photo paper should be in the tray?
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29I cannot receive a color fax. Why?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Delete print jobs from the print queue.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Why doesn't the machine answer when receiving a call?
- 40Uninstall printer drivers (Linux)
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 43Is there a way to view how much ink is remaining?
- 44How do I print envelopes?
- 45Cannot print after a Windows 10 update (June 2020)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 50How do I load 10 x 15 Glossy paper into my machine?