FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4Locate files scanned with ControlCenter2 (For Macintosh)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12I'm using Macintosh. What is the PreScan option used for?
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Why doesn't the machine answer when receiving a call?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Change the printer driver settings (Windows/macOS)
- 20How do I know which side up my photo paper should be in the tray?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25Is my Brother machine compatible with Windows Vista?
- 26The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 27Delete print jobs from the print queue.
- 28How to identify your Operating System (OS).
- 29The printer status is Offline or Paused.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Pre-Required Procedures (Linux)
- 37Can I use voice mail on the same line as my Brother machine?
- 38One or more of my colors are not printing (blank). What can I do?
- 39I cannot receive a color fax. Why?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48How do I print envelopes?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Firewall port requirements of the Scan Key Tool (Linux)