FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Locate files scanned with ControlCenter2 (For Macintosh)
- 4Change the printer driver settings (Windows/macOS)
- 5I'm using Macintosh. What is the PreScan option used for?
- 6Pre-Required Procedures (Linux)
- 7When I print, the pages are smudged with ink. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18What driver package format is supported by my Linux distribution?
- 19How do I know which side up my photo paper should be in the tray?
- 20Delete print jobs from the print queue.
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30Can I use voice mail on the same line as my Brother machine?
- 31Change the user interface of ControlCenter3
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Configure and use the Scan Key Tool (Linux)
- 41Scan using XSane or GIMP (Linux)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45Windows 10 Support Information
- 46Open the Status Monitor
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48How to identify your Operating System (OS).
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Configure a cover page for PC-FAX.