FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Locate files scanned with ControlCenter2 (For Macintosh)
- 4Change the printer driver settings (Windows/macOS)
- 5Pre-Required Procedures (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7When I print, the pages are smudged with ink. What should I do?
- 8The printer status is Offline or Paused.
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 13I'm using Macintosh. What is the PreScan option used for?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16How do I know which side up my photo paper should be in the tray?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Delete print jobs from the print queue.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 24Can I use voice mail on the same line as my Brother machine?
- 25Change the user interface of ControlCenter3
- 26One or more of my colors are not printing (blank). What can I do?
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Configure and use the Scan Key Tool (Linux)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34I cannot scan when using SELinux (Security-Enhanced Linux)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Open the Status Monitor
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40Configure a cover page for PC-FAX.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42Windows 7 Support Information
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 47Scan a document from the Windows Vista Photo Gallery
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50How do I clear the message "PAPER JAM" from the display?