FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The printer status is Offline or Paused.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Replace Ink
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11The edge of glossy paper is smudged.
- 12What is the BRAdmin Professional software used for?
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I know which side up my photo paper should be in the tray?
- 20Scan and save a document in PDF format (Scan to File)
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23One or more of my colors are not printing (blank). What can I do?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Can I use voice mail on the same line as my Brother machine?
- 29When I print, the pages are smudged with ink. What should I do?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What is Brother iPrint&Scan?
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Can I use AirPrint with my Brother machine?