FAQs & Troubleshooting
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- 1How do I load envelopes into my machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I know which side up my photo paper should be in the tray?
- 4What driver package format is supported by my Linux distribution?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7The edge of glossy paper is smudged.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10Where is the USB port on the machine?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Can I use voice mail on the same line as my Brother machine?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Can third party ink be used to refill the ink cartridges?
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Can I confirm that the FAX was sent correctly?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Stop my Brother machine from automatically redialing a number.
- 28Delete numbers stored in my Brother machine's Caller ID History.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Change the printer driver settings (Windows/macOS)
- 32Is my Brother machine compatible with Windows Vista?
- 33When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Replace Ink
- 37I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 38Adjust the Sleep Mode setting.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Install BookScan & Whiteboard Suite onto Windows 10.
- 44Why doesn't my Brother machine have a dial tone?
- 45How do I make copies using my Brother machine?
- 46Scan a document from the Windows Vista Photo Gallery
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)