FAQs & Troubleshooting
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224 Results
- 1Pre-Required Procedures (Linux)
- 2Can I print from or scan to Android™ Smartphone?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I use voice mail on the same line as my Brother machine?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Why doesn't the machine answer when receiving a call?
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13The edge of glossy paper is smudged.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15Where is the USB port on the machine?
- 16What is Distinctive Ring and how do I program it?
- 17What driver package format is supported by my Linux distribution?
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24Firewall port requirements of the Scan Key Tool (Linux)
- 25The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 26Open the "Scanners and Cameras" and Properties.
- 27How many times will my Brother machine automatically redial a busy number?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Verify if the Brother machine has a dial tone
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 32When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 33How do I clear the message "PAPER JAM" from the display?
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37How do I replace the Ink Cartridge?
- 38The LCD displays an error code (number). What does it mean?
- 39I cannot receive a color fax. Why?
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49When I print images, the quality is not good (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)