FAQs & Troubleshooting
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225 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I clear the message "PAPER JAM" from the display?
- 4Why doesn't the machine answer when receiving a call?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Change the printer driver settings (Windows/macOS)
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Scan and save a document in PDF format (Scan to File)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Check the firmware version.
- 24Can I use AirPrint with my Brother machine?
- 25The printer status is Offline or Paused.
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Where can I get FaceFilter Studio and what can I do with this application?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34How do I clear the message "INK EMPTY" from the display?
- 35How do I replace the Ink Cartridge?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39How do I load paper?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 43Create or view a XML Paper Specification document
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Can I use voice mail on the same line as my Brother machine?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 48When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 49I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 50Why is it necessary for my machine to go through regular cleaning cycles?