FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Cover is Open
- 8Delete print jobs from the print queue.
- 9Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Document Jam
- 12Replace Toner
- 13Turn the Toner Save mode on or off
- 14Black lines down the page
- 15I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17What is Toner Continue Mode?
- 18No Drum
- 19Fuser Error or Self-Diagnostic
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21When I scan a document using ControlCenter, the scanned file size is too big.
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 26Cartridge Error
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28Jam Inside
- 29Jam Tray
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Verify if the Brother machine has a dial tone
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36Uninstall Scan-key-tool. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38Windows 10 Support Information
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Receive faxes on the computer for Windows (PC-FAX Receive)
- 44TONER ENDED
- 45The printer status is Offline or Paused.
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47No Paper
- 48Wrong Paper Type
- 49How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 50Uninstall the drivers. (macOS 13 or greater)