FAQs & Troubleshooting
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153 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot install the printer driver.
- 3My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Can I directly operate my printer from a self-developed application software and print a label?
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8A data transmission error appears on the computer when trying to print a label.
- 9How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 10How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 13How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 14I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 15The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 16How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 17Creating a label with OpenOffice (Linux®)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How to delete the registry information and files related to the printer driver
- 20The print is horizontally compressed and not shaped correctly.
- 21How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 22What are the cleaning sheets for? When do I use them?
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24P-touch Editor crashes when I open it on my Mac.
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 27I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 28(Video) Small characters or thin lines are printed faintly.
- 29I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31Labels are jammed in the machine or are not ejected correctly after printing.
- 32How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 33I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 34Why is the Status LED on the machine ORANGE?
- 35Adding a custom media size for continuous tape / roll (Linux®)
- 36When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 42Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 43When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 44I cannot print.
- 45I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 46I connected multiple printers of the same model to one computer but can only print from one of them.
- 47What do the indicator lights mean?
- 48How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 49How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 50How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)