FAQs & Troubleshooting
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153 Results
- 1I cannot install the printer driver.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 5How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 6My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7Where can I download the latest P-touch Editor for Mac?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 11What are the cleaning sheets for? When do I use them?
- 12Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 13The power button does not light up.
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 16Can I directly operate my printer from a self-developed application software and print a label?
- 17How to delete the registry information and files related to the printer driver
- 18How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 19Uninstalling the printer drivers (Linux®)
- 20(Video) Small characters or thin lines are printed faintly.
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 25How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 26The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 27The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 30The print is horizontally compressed and not shaped correctly.
- 31Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34P-touch Editor crashes when I open it on my Mac.
- 35Creating a label with OpenOffice (Linux®)
- 36How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 37When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 38The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 39Labels are jammed in the machine or are not ejected correctly after printing.
- 40A data transmission error appears on the computer when trying to print a label.
- 41I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 42I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 43Adding a custom media size for continuous tape / roll (Linux®)
- 44Where can I find my Brother printer's serial number?
- 45How to open the Devices and Printers window
- 46How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48How to uninstall the printer driver and software
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)