FAQs & Troubleshooting
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123 Results
- 1Replace the Toner Cartridge
- 2Toner Error
- 3Replace the Waste Toner Box
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5What is the default password for my Brother machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Where can I download Brother iPrint&Scan application for Mac?
- 8How to identify your Operating System (OS).
- 9Cannot Print ##
- 10What is the default password for my BRAdmin or Web Based Management?
- 11Toner Low
- 12Install the Brother Mobile Connect application (for mobile device)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Open the Control Panel (For Windows)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 18Paper is Jammed in the Back of the Machine
- 19Replace the Drum Unit
- 20A security warning appears when accessing Web Based Management via HTTPS.
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Check the remaining ink or toner level (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Update the Driver or Firmware for your Brother machine
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32Media Type Mismatch or Media Mismatch
- 33Protect your Brother machine against unauthorised access over the network
- 34Too Many Trays
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Print the WLAN report
- 37Discover the MAC address of the Brother network card
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40Drum !
- 41Reduce Toner Consumption
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot connect my machine to a Windows 11 computer via USB.
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50To install the printer driver easily using a tool. (Linux)