FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7Install the Brother Mobile Connect application (for mobile device)
- 8What driver package format is supported by my Linux distribution?
- 9Use Universal Print (Windows)
- 10(Video) Set up your Brother machine
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15What is the default password for my BRAdmin or Web Based Management?
- 16(Video) Paper is Jammed in the MP tray
- 17What is the default password for my Brother machine?
- 18Self-Diagnostic
- 19No Toner
- 20Toner Low or Prepare New Toner Cartridge
- 21Poor fixing
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Add your Brother machine with AirPrint (macOS)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Media Type Mismatch or Media Mismatch
- 26Enable the Brother machine's network interface.
- 27Toner specks
- 28I cannot print full-page photos or images using Email Print.
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32Wrong Toner or Wrong Toner Cartridge
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35Delete print jobs from the print queue.
- 36How to identify your Operating System (OS).
- 37Cannot Print ##
- 382-sided Disable or 2-sided Disabled
- 39Cannot Detect
- 40Install the Mailbox.
- 41Drum !
- 42Out of Memory
- 43Drum End Soon
- 44Lines across the page
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What is the recommended paper?
- 47Black lines down the page
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50A security warning appears when accessing Web Based Management via HTTPS.