FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Set up your Brother machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the Paper Tray
- 7Use Universal Print (Windows)
- 8Add your Brother machine with AirPrint (macOS)
- 9Check the remaining ink or toner level (Linux)
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14The printer status is Offline or Paused.
- 15Lines across the page
- 16Wrong Toner or Wrong Toner Cartridge
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19Media Type Mismatch or Media Mismatch
- 20Delete print jobs from the print queue.
- 21Change the printer driver settings (Windows)
- 22What is the recommended paper?
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Cannot Print ##
- 27Poor fixing
- 28Enable the Brother machine's network interface.
- 29I cannot print from my computer via USB.
- 302-sided Disable or 2-sided Disabled
- 31Toner Low or Prepare New Toner Cartridge
- 32(Video) Paper is Jammed in the MP tray
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44How to identify your Operating System (OS).
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Self-Diagnostic
- 47No Toner
- 48Cannot Detect
- 49Drum End Soon
- 50Toner specks