FAQs & Troubleshooting
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216 Results
- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5(Video) Unpack your Brother machine
- 6(Video) Connect the cord
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Paper is Jammed in the 2-sided Tray
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Replace Drum
- 11(Video) Replace the Toner Cartridge
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 15The printer status is Offline or Paused.
- 16Jam MP Tray
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Import a Certificate and Private Key
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23Paper is Jammed in the Back of the Machine
- 24Manage Your Network Machine Securely Using Web Based Management
- 25Enable the Brother machine's network interface.
- 26Print on Both Sides of the Paper (Macintosh)
- 27Print on Both Sides of the Paper (Windows®)
- 28Print as a Poster (Windows®)
- 29What is the default password for my Brother machine?
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31What is AirPrint?
- 32What can happen if the wrong paper is used in your machine.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Load and Print Thick Paper Using the Paper Tray
- 36Send an Email Securely Using SSL TLS
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Toner Low or Prepare New Toner Cartridge
- 42Paper is Jammed inside the Machine
- 43Paper is Jammed in the Paper Tray
- 44My printer takes a long time to start printing when using Airprint. (iOS 16)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 47Manage Multiple Certificates
- 48Load and Print on Envelopes Using the MP Tray
- 49The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 50What kind of envelopes and labels are recommended for printing?