FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed inside the Machine
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6Discover the MAC address of the Brother network card
- 7(Video) Set up your Brother machine
- 8Add your Brother machine with AirPrint (macOS)
- 9What driver package format is supported by my Linux distribution?
- 10I cannot print using my Brother machine on a wired network (Windows/macOS)
- 11Enable the Brother machine's network interface.
- 12Use Universal Print (Windows)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Self-Diagnostic
- 15What is the recommended paper?
- 16The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19How to identify your Operating System (OS).
- 20Check the remaining ink or toner level (Linux)
- 21Change the printer driver settings (Windows)
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Poor fixing
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25(Video) Paper is Jammed in the MP tray
- 26I cannot print full-page photos or images using Email Print.
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Set up your Brother machine on a wireless network (Windows/macOS)
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 31Drum !
- 32Toner specks
- 33(Video) Paper is Jammed in the 2-sided Tray
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35My Brother machine has no power.
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Wrong Toner or Wrong Toner Cartridge
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40Media Type Mismatch or Media Mismatch
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Delete print jobs from the print queue.
- 43Cannot Detect
- 44Out of Memory
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I cannot print from my computer via USB.
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50A security warning appears when accessing Web Based Management via HTTPS.