FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed inside the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the MP tray
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Toner Low or Prepare New Toner Cartridge
- 12Drum !
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14Cannot Print ##
- 15Cannot Detect
- 16Use Universal Print (Windows)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Wrong Toner or Wrong Toner Cartridge
- 20Self-Diagnostic
- 21Poor fixing
- 22Toner specks
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 262-sided Disable or 2-sided Disabled
- 27Out of Memory
- 28Drum End Soon
- 29Media Type Mismatch or Media Mismatch
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32How to identify your Operating System (OS).
- 33Change the printer driver settings (Windows)
- 34No Toner
- 35Lines across the page
- 36Open the Status Monitor (Windows)
- 37I cannot print full-page photos or images using Email Print.
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40Supported models of Universal Printer Driver for PCL
- 41Install the optional lower tray
- 42My Brother machine has no power.
- 43Where can I find my Brother machine's serial number?
- 44Add your Brother machine with AirPrint (macOS)
- 45What driver package format is supported by my Linux distribution?
- 46Check the remaining ink or toner level (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Control Printer Driver settings (only available for Windows)
- 50Protect your Brother machine against unauthorised access over the network