FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2(Video) Connect the cord
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Print as a Poster (Windows®)
- 5Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 6(Video) Unpack your Brother machine
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11Replace Drum
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Paper is Jammed in the Back of the Machine
- 14Print on Both Sides of the Paper (Macintosh)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Print on Both Sides of the Paper (Windows®)
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Change the printer driver settings (Windows/macOS)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Jam MP Tray
- 25Print the Network Configuration Report
- 26Load and Print Thick Paper Using the Paper Tray
- 27Secure Print (Windows®)
- 28Wrinkles or creases
- 29Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 30I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 31The printer status is Offline or Paused.
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33Paper is Jammed in the 2-sided Tray
- 34Paper is Jammed in the Paper Tray
- 35(Video) Replace the Toner Cartridge
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37Manage Your Network Machine Securely Using Web Based Management
- 38Use a Macro from Your Computer (Windows®)
- 39Secure Print (Macintosh)
- 40Reset the Network Settings to the Factory Settings
- 41Image skewed
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44(Video) Set up your Brother machine
- 45Delete print jobs from the print queue.
- 46Paper is Jammed inside the Machine
- 47Check the remaining ink or toner level (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?