FAQs & Troubleshooting
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136 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Unpack your Brother machine
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5(Video) Update the Driver or Firmware for your Brother machine
- 6Paper is Jammed in the Back of the Machine
- 7(Video) Replace the Toner Cartridge
- 8(Video) Set up your Brother machine
- 9Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 10Print on Both Sides of the Paper (Windows®)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12(Video) Connect the cord
- 13I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 14Paper is Jammed in the 2-sided Tray
- 15How to identify your Operating System (OS).
- 16What driver package format is supported by my Linux distribution?
- 17Load and Print Thick Paper Using the Paper Tray
- 18Change the printer driver settings (Windows/macOS)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 21Can I use AirPrint with my Brother machine?
- 22The printer status is Offline or Paused.
- 23Size mismatch
- 24Jam MP Tray
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Use a Macro from Your Computer (Windows®)
- 27Print as a Poster (Windows®)
- 28Paper is Jammed inside the Machine
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30My Brother machine is unresponsive.
- 31Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 32Size Error DX or Size Error 2-sided
- 33Toner Low or Prepare New Toner Cartridge
- 34Drum End Soon
- 35What is the recommended paper?
- 36Reduce Toner Consumption
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Print on Both Sides of the Paper (Macintosh)
- 39Load and Print on Envelopes Using the MP Tray
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Reduce Printing Noise
- 42Clean the Drum Unit
- 43Secure Print (Macintosh)
- 44Secure Print (Windows®)
- 45Paper is Jammed in the Paper Tray
- 46Wrinkles or creases
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Replace Drum
- 49What can happen if the wrong paper is used in your machine.
- 50Install the optional lower tray