FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7(Video) Set up your Brother machine
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12No Paper Tray1/Tray2/MP Tray
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14Delete print jobs from the print queue.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Change the printer driver settings (Windows)
- 17What is the default password for my BRAdmin or Web Based Management?
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Install the Brother Mobile Connect application (for mobile device)
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Enable the Brother machine's network interface.
- 23Correct the Color Printing
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What is the recommended paper?
- 26What is the default password for my Brother machine?
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot print full-page photos or images using Email Print.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Check the remaining ink or toner level (Linux)
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34Media Type Mismatch or Media Mismatch
- 35Discover the MAC address of the Brother network card
- 36Cannot Print ##
- 37Cartridge Error
- 38No Toner
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40The color of your printouts is not what you expected
- 41Toner Low
- 42Out of Memory
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46When I print images, the quality is not good (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49Wrong Toner Cartridge
- 50I get a TS error when trying to print on a wireless network.