FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Delete print jobs from the print queue.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Adjust color settings by using the custom setting in the printer driver (Windows only)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Paper is Jammed inside the Machine
- 9Change the printer driver settings (Windows)
- 10Cooling Down
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 14Check the remaining ink or toner level (Linux)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17Condensation
- 18Cannot Detect
- 19I cannot print full-page photos or images using Email Print.
- 20Cannot print after a Windows 10 update (June 2020)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23(Video) Set up your Brother machine
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25The printer status is Offline or Paused.
- 26No Paper Tray1/Tray2/MP Tray
- 27Drum !
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Add your Brother machine with AirPrint (macOS)
- 30What driver package format is supported by my Linux distribution?
- 31Reset the Drum Counter
- 32Protect your Brother machine against unauthorised access over the network
- 33(Video) Paper is Jammed in the Manual Feed Slot
- 34Toner Error
- 35What is the default password for my BRAdmin or Web Based Management?
- 36Manual Feed
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Set up your Brother machine on a wireless network (Windows/macOS)
- 40Open the Status Monitor (Windows)
- 41Uneven color density across the page
- 42Toner scatter or toner stain
- 43Uninstall the Brother Software and Drivers (Windows)
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46When I print images, the quality is not good (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Control Printer Driver settings (only available for Windows)
- 50Media Type Mismatch or Media Mismatch