FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6No Paper T1
- 7Toner Low
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Set up your Brother machine
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Cannot print after a Windows 10 update (June 2020)
- 12Wrong Toner Cartridge
- 13Cannot Print ##
- 14Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 15Vertical colored streaks or bands appear on the page
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Condensation
- 20Toner Error
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 22What is the recommended paper?
- 23I cannot connect my machine to a Windows 11 computer via USB.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26Discover the MAC address of the Brother network card
- 27Toner scatter or toner stain
- 28I cannot print full-page photos or images using Email Print.
- 29What driver package format is supported by my Linux distribution?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Open the Status Monitor (Windows)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Cannot Detect
- 35Uneven color density across the page
- 36Drum !
- 37Cooling Down
- 38Out of Memory
- 39When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Update the Driver or Firmware for your Brother machine
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45The printer status is Offline or Paused.
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup