FAQs & Troubleshooting
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123 Results
- 1(Video) Replace Toner
- 2Jam Tray (1)
- 3Replace Drum
- 4Load paper in the paper tray
- 5Jam Rear
- 6How to identify your Operating System (OS).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Delete print jobs from the print queue.
- 9Print Unable or Print Unable XX
- 10Print both sides of paper or a booklet automatically
- 11I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 12Turn the Toner Save Mode on or off.
- 13Size Error DX or Size Error 2-sided
- 14Manual Feed
- 15(Video) Load A4/Letter paper
- 16Change the printer driver settings (Windows/macOS)
- 17Jam 2-sided
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Toner Low or Prepare New Toner Cartridge
- 20(Video) Unpack your Brother machine and connect the power cord.
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22What driver package format is supported by my Linux distribution?
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Jam Inside (With Video Instructions)
- 25Clear paper jams.
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27Clean the drum unit
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What can happen if the wrong paper is used in your machine.
- 35Adjust the Brother machine's Sleep Time setting
- 36Black toner marks across the page
- 37Uninstall the Brother Software and Drivers (Windows)
- 38Black lines down the page
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40"Offline" appears on the Status Monitor.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43What is Toner Continue Mode?
- 44Can I print from or scan to Android™ Smartphone?
- 45TONER ENDED
- 46The printer status is Offline or Paused.
- 47What is the recommended paper?
- 48Image skewed
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Large characters are printed incorrectly. (Linux)