FAQs & Troubleshooting
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111 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Install the Brother Mobile Connect application (for mobile device)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10(Video) Set up your Brother machine
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12What is the default password for my Brother machine?
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Drum End Soon
- 16Toner Ended
- 17The printer status is Offline or Paused.
- 18I cannot print full-page photos or images using Email Print.
- 19(Video) Paper is Jammed in the Output Paper Tray
- 20After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Enable the Brother machine's network interface.
- 23Protect your Brother machine against unauthorised access over the network
- 24Cartridge Error
- 25What is the default password for my BRAdmin or Web Based Management?
- 26Out of Memory
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Change the printer driver settings (Windows)
- 29Manual Feed
- 30Toner Low or Prepare New Toner Cartridge
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32Media Mismatch
- 33Drum !
- 34What is the recommended paper?
- 35Check the remaining ink or toner level (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Cannot Print ##
- 39No Toner
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42Discover the MAC address of the Brother network card
- 43Self-Diagnostic
- 44Cannot Detect
- 45A security warning appears when accessing Web Based Management via HTTPS.
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47What driver package format is supported by my Linux distribution?
- 48"Offline" appears on the Status Monitor. (Windows)
- 49Delete print jobs from the print queue.
- 50How to identify your Operating System (OS).