FAQs & Troubleshooting
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83 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4Cannot Detect
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6(Video) Paper is Jammed in the Output Paper Tray
- 7Toner Low or Prepare New Toner Cartridge
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Wrong Toner or Wrong Toner Cartridge
- 10(Video) Set up your Brother machine
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Out of Memory
- 13Drum End Soon
- 14To install the printer driver easily using a tool. (Linux)
- 15I cannot connect my machine to a Windows 11 computer via USB.
- 16What driver package format is supported by my Linux distribution?
- 17Update the Driver or Firmware for your Brother machine (Windows only)
- 18Media Mismatch
- 19Delete print jobs from the print queue.
- 20Cartridge Error
- 21Manual Feed
- 22The downloaded driver's name is different from my machine's name. (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24"Offline" appears on the Status Monitor. (Windows)
- 25I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27When I print images, the quality is not good (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Open the Control Panel (For Windows)
- 35What is the difference between the toner cartridge and the drum unit?
- 36How to identify your Operating System (OS).
- 37I cannot print from my computer via USB.
- 38Change the printer driver settings (Windows)
- 39Toner Ended
- 40No Toner
- 41Size Error DX
- 42Uninstall the Brother Software and Drivers (Windows)
- 43Black lines down the page
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Check the firmware version.
- 47Open the Status Monitor (Windows)
- 48My Brother machine has no power.
- 49Poor fixing
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?