FAQs & Troubleshooting
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174 Results
- 1The printer status is Offline or Paused.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How to identify your Operating System (OS).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Change the printer driver settings (Windows/macOS)
- 11I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 12What is a "Generic PCL Driver"?
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14I want to print using CUPS while keeping SELinux enabled. (Linux)
- 15I cannot print from my computer via network. (For Windows)
- 16What is a total paper input capacity of the HL-7000 series printers?
- 17The machine does not print anything.
- 18The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 19What is UPnP and SSDP?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22All print jobs are aborted and nothing is printed. (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31The paper is skewed when it's printed.
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33Can my printer send me an e-mail if there is a problem?
- 34What is 'Secure Printing' and how do I use it? (for Windows users)
- 35What kind of USB cable should I use?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37How can I install the Web BRAdmin on Windows Server 2003?
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40What kind of paper can I use?
- 41Printouts have a curl or wave.
- 42"JAM C" error appears on the LCD. What should I do?
- 43How do I replace the Feed Roller (Paper Feeding kit)?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Can I buy any MICR toner?
- 49How do I install additional memory?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)