FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5Cannot print after a Windows 10 update (June 2020)
- 6"JAM MP TRAY" error appears on the LCD. What should I do?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9How do I change the print server password?
- 10When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 11What are the expected yields of the consumables?
- 12Does NC-2200w work with Windows Vista?
- 13"JAM REAR" error appears on the LCD. What should I do?
- 14"JAM INSIDE" error appears on the LCD. What should I do?
- 15Can I print from DOS applications?
- 16What can happen if the wrong paper is used in your machine.
- 17I cannot print from my computer via network. (For Macintosh)
- 18When I print photos from Photo Editor, the printouts are all white. How can I print correctly?
- 19Printouts have a curl or wave.
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21Can I print using the IPP protocol on Windows XP?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25Uninstall printer drivers (Linux)
- 26How can I install the Web BRAdmin on Windows Server 2003?
- 27Uninstall the printer drivers (For Windows)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31Print command (LPR) (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33How to identify your Operating System (OS).
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35Can I print from or scan to Android™ Smartphone?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot print from my computer via network. (For Windows)
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 41What is UPnP and SSDP?
- 42White lines appears down the page.
- 43Printouts are faint.
- 44The printer has power problems. What should I do?
- 45Where do I find the complete User's Guide?
- 46How can I activate/deactivate the Toner Save Mode?
- 47Large characters are printed incorrectly. (Linux)
- 48Open the Control Panel (For Windows)
- 49When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 50I cannot print from my computer via USB.