FAQs & Troubleshooting
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214 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Replace Toner
- 3Jam Tray 1 or Jam Tray 2
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What kind of paper can I use?
- 6Jam Duplex
- 7Delete print jobs from the print queue.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9What can happen if the wrong paper is used in your machine.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14Replace Fuser
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18What is AirPrint?
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Is my Brother machine compatible with Windows Vista?
- 22Service Call
- 23The print speed is very slow when I use XML Paper Specification Printer Driver.
- 24Add your Brother machine with AirPrint (macOS)
- 25Possible solutions for print quality issues
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30The print speed is slow.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32How to identify your Operating System (OS).
- 33Can I print from or scan to Android™ Smartphone?
- 34Replace PF Kit xx
- 35Replace Laser
- 36Duplex Disabled
- 37How can I change the printer settings?
- 38Jam Inside
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Can I print from DOS applications?
- 41Replace Drum
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43I cannot print from my computer via USB.
- 44When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50Printing/ Scanning with a mobile device
