FAQs & Troubleshooting
![]() |
Popular |
213 Results
- 1Replace Fuser
- 2Jam Inside
- 3Replace Toner
- 4Replace Drum
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7What is Brother iPrint&Scan?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Print on labels and envelopes from the MP tray.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15Manual Feed
- 16Jam Tray 1 or Jam Tray 2
- 17Jam MP Tray
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24The printer status is Offline or Paused.
- 25What kind of paper can I use?
- 26Page skewed
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Can I print on transparencies e.g. for overhead projectors?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30No Toner
- 31Print both sides of paper or a booklet automatically
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Replace Laser
- 34Jam Duplex
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Cartridge Error
- 38Curled
- 39Drum Error (Drum!)
- 40Wrinkles or creases
- 41What can happen if the wrong paper is used in your machine.
- 42What is the recommended paper?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Protect your Brother machine against unauthorised access over the network
- 45The print speed is slow.
- 46I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Replace PF Kit xx
- 48Duplex Disabled
- 49Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?