FAQs & Troubleshooting
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205 Results
- 1What is Brother iPrint&Scan?
- 2I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Discover the MAC address of the Brother network card
- 5Printouts (envelopes) have creases.
- 6What kind of memory can I use?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Print the Network Configuration List.
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 12Change the printer driver settings (Windows/macOS)
- 13The printer status is Offline or Paused.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 16How to identify your Operating System (OS).
- 17Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 18The printer prints unexpectedly or it prints garbage.
- 19What kind of paper can I use?
- 20How do I factory reset the print server?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Can the network printer be setup both wired and wireless at the same time?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27What is the printable area per page?
- 28Print on labels and envelopes from the MP tray.
- 29Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 30The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 31Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33How can I change the printer settings?
- 34Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 35How do I clear Jam Rear/ Duplex?
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 39Can I print from or scan to Android™ Smartphone?
- 40How can I clean the corona wire of the drum unit?
- 41Windows 10 Support Information
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43Delete print jobs from the print queue.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 48What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 49How do I disable the APIPA protocol?
- 50Open the Status Monitor