FAQs & Troubleshooting
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135 Results
- 1Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 2What is the printable area per page?
- 3The printed letters are slanted, positioned incorrectly.
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5What kind of paper can I use?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9Printouts have a curl or wave.
- 10Printouts have wrinkles or creases.
- 11I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 12Print on both sides of the paper.
- 13Output sheets are completely black.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I use AirPrint with my Brother machine?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17The printer prints unexpectedly or it prints garbage.
- 18How can I change the printer settings?
- 19What is a "Generic PCL Driver"?
- 20How do I clear Jam Rear/ Duplex?
- 21What kind of memory can I use?
- 22How can I clean the inside of the printer?
- 23Printouts (envelopes) have creases.
- 24Can I print from DOS applications?
- 25What can happen if the wrong paper is used in your machine.
- 26How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 27What is the recommended paper?
- 28Replace the toner cartridge
- 29Print on labels and envelopes from the MP tray.
- 30White spots appear in areas of dense black printing.
- 31Check the firmware version.
- 32Print a Printer Settings page.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40"Offline" appears on the Status Monitor.
- 41Open the Status Monitor
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Change the printer driver settings (Windows/macOS)
- 47The paper is skewed when it's printed.
- 48How do I print a Test page?
- 49Lines appears across the page.
- 50What do the LED indications mean?