FAQs & Troubleshooting
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165 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5"JAM INSIDE" error appears on the LCD. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 8A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 9What are the expected yields of the consumables?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11The paper is skewed when it's printed.
- 12The printer prints unexpectedly or it prints garbage.
- 13Memory full
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15"JAM REAR" error appears on the LCD. What should I do?
- 16How do I install additional memory?
- 17Replace the toner cartridge
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 28"JAM DUPLEX" error appears on the LCD. What should I do?
- 29"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 30"JAM MP TRAY" error appears on the LCD. What should I do?
- 31Printouts have a curl or wave.
- 32Printouts (envelopes) have creases.
- 33Printouts have wrinkles or creases.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35What can happen if the wrong paper is used in your machine.
- 36How do I install the Optional Tray Unit?
- 37What is the BRAdmin Professional software used for?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39The printed letters are slanted, positioned incorrectly.
- 40The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 41Printouts are faint.
- 42Vertical black lines appear on the printout.
- 43Output sheets are completely black.
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46How to identify your Operating System (OS).
- 47When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 48The Fuser cover is securely closed, however the message "FUSER COVER OPEN" is displayed on the LCD. How do I clear this message?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.