FAQs & Troubleshooting
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139 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Printouts (envelopes) have creases.
- 5How do I install additional memory?
- 6The printed letters are slanted, positioned incorrectly.
- 7What driver package format is supported by my Linux distribution?
- 8The driver installation finished successfully but I cannot print. (Linux)
- 9Delete print jobs from the print queue.
- 10I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 11Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12What is UPnP and SSDP?
- 13Can I print using the IPP protocol on Windows XP?
- 14How do I factory reset the print server?
- 15What is the best printer driver to use-the PCL or BR-Script driver?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot print from my computer via network. (For Macintosh)
- 18Does NC-2200w work with Windows Vista?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 21What do the LED indications mean?
- 22Printouts are with gray background.
- 23Replace the drum unit.
- 24What is APIPA?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Paper size settings are unavailable when I print from OpenOffice (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Print command (LPR) (Linux)
- 30I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35Can I print from or scan to Android™ Smartphone?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I cannot print from my computer via network. (For Windows)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41Windows 7 Support Information
- 42The paper is skewed when it's printed.
- 43I cannot use the "Modules Update" button on Web BRAdmin.
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 46Printouts have wrinkles or creases.
- 47Lines appears across the page.
- 48Can I print from DOS applications?
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50What are the expected yields of the consumables?