FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5How do I factory reset the print server?
- 6Delete print jobs from the print queue.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Printouts have a curl or wave.
- 9Printouts have wrinkles or creases.
- 10The printed letters are slanted, positioned incorrectly.
- 11The printer status is Offline or Paused.
- 12Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13What kind of paper can I use?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Printouts (envelopes) have creases.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Can I print from DOS applications?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from or scan to Android™ Smartphone?
- 23Functions supported in the Windows 7 built-in drivers
- 24Does NC-2200w work with Windows Vista?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26What is UPnP and SSDP?
- 27What can happen if the wrong paper is used in your machine.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot print from my computer via network. (For Windows)
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31The paper is skewed when it's printed.
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33What kind of memory can I use?
- 34Can I print using the IPP protocol on Windows XP?
- 35What is the BRAdmin Professional software used for?
- 36What is the recommended paper?
- 37How do I install additional memory?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Lines appears across the page.
- 40How do I clear paper jams?
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43What is a "Generic PCL Driver"?
- 44Printouts are with gray background.
- 45What is the printable area per page?
- 46Output sheets are completely black.
- 47Print command (cupswrapper) (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49Uninstall printer drivers (Linux)
- 50All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.