FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot print from my computer via USB.
- 3Cannot print after a Windows 10 update (June 2020)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8Uninstall printer drivers (Linux)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Does NC-2200w work with Windows Vista?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12What driver package format is supported by my Linux distribution?
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14All print jobs are aborted and nothing is printed. (Linux)
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 17Delete print jobs from the print queue.
- 18What is the difference between the toner cartridge and the drum unit?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26What kind of memory can I use?
- 27When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 28Printouts have wrinkles or creases.
- 29Can I print from DOS applications?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31How do I factory reset the print server?
- 32What is the BRAdmin Professional software used for?
- 33What is the best printer driver to use-the PCL or BR-Script driver?
- 34How do I install additional memory?
- 35The printed letters are slanted, positioned incorrectly.
- 36Vertical black lines appear on the printout.
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Windows 10 Support Information
- 42Open the Control Panel (For Windows)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47What is the Network Shared printing?
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49I cannot print from my computer via network. (For Macintosh)
- 50I cannot print from my computer via network. (For Windows)