FAQs & Troubleshooting
![]() |
Popular |
128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What is UPnP and SSDP?
- 5The printer status is Offline or Paused.
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7I want to print using CUPS while keeping SELinux enabled. (Linux)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows/macOS)
- 12Printouts (envelopes) have creases.
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Does NC-2200w work with Windows Vista?
- 16What is a "Generic PCL Driver"?
- 17Printouts have a curl or wave.
- 18Printouts have wrinkles or creases.
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20What can happen if the wrong paper is used in your machine.
- 21What is the recommended paper?
- 22How do I clear paper jams?
- 23Where do I find the complete User's Guide?
- 24The printed letters are slanted, positioned incorrectly.
- 25Large characters are printed incorrectly. (Linux)
- 26Uninstall printer drivers (Linux)
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28What driver package format is supported by my Linux distribution?
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31What is the difference between the toner cartridge and the drum unit?
- 32How to identify your Operating System (OS).
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The paper is skewed when it's printed.
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Black toner marks appear across the page.
- 38White lines appear across the page.
- 39What is the BRAdmin Professional software used for?
- 40How do I change the print server password?
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot print from my computer via USB.
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.