FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot print from Mac OS X.
- 3The printer prints unexpectedly or it prints garbage.
- 4How to identify your Operating System (OS).
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8How do I perform a factory reset?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11I want to change the paper tray and paper size settings. How do I change these things?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Change the printer driver settings (Windows/macOS)
- 14The printer status is Offline or Paused.
- 15The paper is skewed when it's printed.
- 16Using the PING command to troubleshoot problems.
- 17How do I install additional memory?
- 18The printed letters are slanted, positioned incorrectly.
- 19How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 20I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22Printouts have a curl or wave.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Print on envelopes.
- 25How do I print on transparencies?
- 26Functions supported in the Windows 7 built-in drivers
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29Printouts have toner specks.
- 30Printouts (envelopes) have creases.
- 31Printouts are with gray background.
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33When trying to print from Mac OS® X the print queue is stopped.
- 34How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 35Black toner marks appear across the page.
- 36White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 43What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 44The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 45The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 46What kind of paper can I use?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Can I print using the IPP protocol on Windows XP?
- 49Print on both sides of the paper.
- 50How do I print a network configuration page?