FAQs & Troubleshooting
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184 Results
- 1Change the printer driver settings (Windows/macOS)
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How do I perform a factory reset?
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6Delete print jobs from the print queue.
- 7The printer status is Offline or Paused.
- 8Functions supported in the Windows 7 built-in drivers
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10How do I factory reset the print server?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14How to identify your Operating System (OS).
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The paper is skewed when it's printed.
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18What is Status Monitor and how can I turn it on?
- 19Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 20What kind of memory can I use?
- 21How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 22What is the recommended paper?
- 23How do I print a network configuration page?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 26How do I print on transparencies?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32White lines appears down the page.
- 33How do I clean the corona wire of the drum unit?
- 34I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 35Replace the drum unit.
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43Uninstall printer drivers (Linux)
- 44Open the Control Panel (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 48Discover the MAC address of the Brother network card
- 49Can I print from or scan to Android™ Smartphone?
- 50Can I print from and scan to iPhone, iPod touch and iPad?