FAQs & Troubleshooting
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172 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5The printer status is Offline or Paused.
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10Printouts have wrinkles or creases.
- 11Change the printer driver settings (Windows/macOS)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13How do I print on transparencies?
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When printing with monochrome laser printer, the print position shifts. (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22"MP tray" is displayed on the LCD. What does it mean?
- 23What kind of paper can I use?
- 24How do I factory reset the print server?
- 25What is the printable area per page?
- 26I want to change the paper tray and paper size settings. How do I change these things?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28The printed letters are slanted, positioned incorrectly.
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30White lines appears down the page.
- 31What do the LED indications mean?
- 32What is the best printer driver to use-the PCL or BR-Script driver?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I am unable to print from a client PC to a printer on a print server. (Linux)
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36Windows 10 Support Information
- 37Delete print jobs from the print queue.
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39What is the Network Shared printing?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot print from my computer via network. (For Windows)
- 42Functions supported in the Windows 7 built-in drivers
- 43Using the PING command to troubleshoot problems.
- 44I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 45The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 46I cannot print from Mac OS X.
- 47What is Status Monitor and how can I turn it on?
- 48The printer prints unexpectedly or it prints garbage.
- 49The printer makes a grinding or clicking sound.
- 50What is a "Generic PCL Driver"?