FAQs & Troubleshooting
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122 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What kind of consumables or options does this printer use?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10How do I load A5 paper?
- 11Change the printer driver settings (Windows/macOS)
- 12How do I perform a factory reset?
- 13"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Open the Control Panel (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19The printer status is Offline or Paused.
- 20Functions supported in the Windows 7 built-in drivers
- 21Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 22What is the life of the consumables?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24How can I print envelopes?
- 25"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 26I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 27Output sheets are completely black.
- 28Windows 10 Support Information
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to identify your Operating System (OS).
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Discover the MAC address of the Brother network card
- 33I cannot print from my computer via USB.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35How can I install the Web BRAdmin on Windows Server 2003?
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38The printer stopped receiving data half way through the print job. What should I do?
- 39What is the printable area per page?
- 40Uninstall the printer drivers (For Windows)
- 41My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 42Shadows appear around areas of dense black printing.
- 43What is the Network Shared printing?
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I cannot use the "Modules Update" button on Web BRAdmin.
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Printouts are faded.
- 49Delete print jobs from the print queue.
- 50What is the difference between the toner cartridge and the drum unit?