FAQs & Troubleshooting
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145 Results
- 1How do I load A5 paper?
- 2Print on custom-size (Long) paper.
- 3What is the life of the consumables?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Selecting the best possible print quality from a Windows PC
- 6The machine does not print anything.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10What are the difference between PCL Driver and PS(PostScript) Driver?
- 11How can I print on transparency sheets?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13The printer stopped receiving data half way through the print job. What should I do?
- 14I was using A5 size paper, but no I want to change it to another size. How should I do?
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16Printing Watermarks from a Windows PC
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 22How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24When trying to print from Mac OS® X the print queue is stopped.
- 25What is the printable area per page?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27How can I print envelopes?
- 28The paper is creased.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Open the Control Panel (For Windows)
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33What kind of consumables or options does this printer use?
- 34How do I replace the transfer roll cartridge?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38What is the Network Shared printing?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Functions supported in the Windows 7 built-in drivers
- 44Windows 7 Support Information
- 45The paper is skewed when it's printed.
- 46Change color mode settings within the driver.
- 47I cannot print on transparency sheets.
- 48The printer stopped receiving data halfway through the print job. What should I do?
- 49Selecting the best possible print quality from a Macintosh® PC
- 50I cannot use the "Modules Update" button on Web BRAdmin.