FAQs & Troubleshooting
Popular |
167 Results
- 1How do I replace the fuser unit?
- 2When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The printer status is Offline or Paused.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The paper is skewed when it's printed.
- 10How do I change the color mode from a Windows PC?
- 11What kind of envelopes should I avoid?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Functions supported in the Windows 7 built-in drivers
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Printouts have wrinkles or creases.
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Can I print from DOS applications?
- 21How do I replace the Fuser Cleaner?
- 22An error message "SIZE MISMATCH" occurs. What does it mean?
- 23White lines or bands or ribbing appear across the page.
- 24What driver package format is supported by my Linux distribution?
- 25Delete print jobs from the print queue.
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 29How do I use the Brother Analysis Tool software?
- 30The paper is misfeeding or multiple pages are going through.
- 31How do I replace the transfer roller?
- 32"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 33"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 34What is the optional DX-3400 used for and how do I install it?
- 35What can happen if the wrong paper is used in your machine.
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Can I print using the IPP protocol on Windows XP?
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39How do I factory reset the print server?
- 40How do I install additional memory?
- 41When I print images, the quality is not good (Linux)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (cupswrapper) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48Open the Control Panel (For Windows)
- 49I cannot print from my computer via network. (For Windows)
- 50Windows 7 Support Information