FAQs & Troubleshooting
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142 Results
- 1How to identify your Operating System (OS).
- 2The printer status is Offline or Paused.
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4The paper is skewed when it's printed.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Change the printer driver settings (Windows/macOS)
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8"JAM: E" error appears on the LCD. What should I do?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11"JAM: C" error appears on the LCD. What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 17I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 18Delete print jobs from the print queue.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Open the Control Panel (For Windows)
- 27What is the Network Shared printing?
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Functions supported in the Windows 7 built-in drivers
- 30"Jam: Z" error appears on the LCD. What should I do?
- 31What kind of envelopes should I avoid?
- 32How can I install the Web BRAdmin on Windows Server 2003?
- 33What is a "Generic PCL Driver"?
- 34What kind of paper can I use?
- 35Can I print from DOS applications?
- 36"JAM: B" error appears on the LCD. What should I do?
- 37"JAM: A" error appears on the LCD. What should I do?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41What kind of options does this printer use?
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46How do I add the Staples?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50The downloaded driver's name is different from my machine's name. (Linux)