FAQs & Troubleshooting
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162 Results
- 1The printer status is Offline or Paused.
- 2Adjust color settings by using the custom setting in the printer driver
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer prints unexpectedly or it prints garbage data.
- 5Print on plain paper or bond paper from the Manual feed slot
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Delete print jobs from the print queue.
- 9How to identify your Operating System (OS).
- 10Turn the Toner Save Mode on or off.
- 11Can I print on transparencies e.g. for overhead projectors?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Belt End Soon
- 14No Paper
- 15Print a Test page
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17WT Box End Soon
- 18Jam Inside
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26Jam Rear
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Print on envelopes, labels or thick paper from the Manual feed slot
- 29What kind of paper can I use?
- 30Print on both sides of the paper.
- 31"Offline" appears on the Status Monitor.
- 32I'm having a problem with the print quality. How can I resolve it?
- 33The color of printouts are not what I expected.
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Jam Tray 1
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Replace WT (waste toner) Box
- 38Verify the Brother machine connected to the Wired Network (For Windows)
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What is the recommended paper?
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43What can happen if the wrong paper is used in your machine.
- 44I cannot print from my computer via network. (For Macintosh)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Protect your Brother machine against unauthorised access over the network
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Can I print from or scan to Android™ Smartphone?
- 50I cannot print from my computer via USB.