FAQs & Troubleshooting
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189 Results
- 1The printer status is Offline or Paused.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4REPLACE TONER
- 5REPLACE DRUM
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7JAM REAR
- 8What is Brother iPrint&Scan?
- 9MEMORY FULL
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11MANUAL FEED
- 12JAM DUPLEX
- 13FRONT COVER OPEN or FUSER COVER OPEN
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17JAM TRAY 1
- 18What driver package format is supported by my Linux distribution?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Change the printer driver settings (Windows/macOS)
- 22Page skewed
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 30What is Toner Continue Mode?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34DRUM END SOON
- 35Wrinkles or creases
- 36Cannot print after a Windows 10 update (June 2020)
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Curl or wavy
- 40SERVICE CALL
- 41What is the printable area per page?
- 42Turn the Toner Save Mode on or off.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44Can I print from or scan to Android™ Smartphone?
- 45JAM INSIDE
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48CARTRIDGE ERROR
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50What is a "Generic PCL Driver"?