FAQs & Troubleshooting
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196 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 4The printer status is Offline or Paused.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8Discover the MAC address of the Brother network card
- 9Delete print jobs from the print queue.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11What driver package format is supported by my Linux distribution?
- 12Cannot print after a Windows 10 update (June 2020)
- 13How to identify your Operating System (OS).
- 14What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 15How can I change the printer settings?
- 16I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 17Printouts have wrinkles or creases.
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19Printouts have toner specks.
- 20How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 21Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 22Protect your Brother machine against unauthorised access over the network
- 23I cannot connect my machine to the wireless network.
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 29I cannot connect to the print server using my web browser. What should I do?
- 30The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 31How can I clean the corona wire of the drum unit?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33How can I activate/deactivate the Toner Save Mode?
- 34What is the Network Shared printing?
- 35What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37What is APIPA?
- 38Replace the toner cartridge
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 46I cannot print from my computer via network. (For Windows)
- 47The paper is skewed when it's printed.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 50When I connect a network cable to the printer, I do not get any link lights.