FAQs & Troubleshooting
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165 Results
- 1Replace the toner cartridge
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7What is the printable area per page?
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9What can happen if the wrong paper is used in your machine.
- 10What is the recommended paper?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 15The printed letters are slanted, positioned incorrectly.
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 18The printer prints unexpectedly or it prints garbage.
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20What is a "Generic PCL Driver"?
- 21Printouts have wrinkles or creases.
- 22Replace the drum unit.
- 23How do I print envelopes from the manual feed slot in Windows applications?
- 24What driver package format is supported by my Linux distribution?
- 25Delete print jobs from the print queue.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27How to identify your Operating System (OS).
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29The paper is skewed when it's printed.
- 30How do I print a Test page?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Printouts are with gray background.
- 33Reset the print server to the default factory settings
- 34Print on both sides of the paper.
- 35Output sheets are completely black.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Protect your Brother machine against unauthorised access over the network
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I am using Windows. When I print a document, the printed page is blank. What should I do?
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 44What kind of paper can I use?
- 45Printouts have a curl or wave.
- 46Can I print from DOS applications?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Print the Network Configuration List.
- 49How can I activate/deactivate the Toner Save Mode?
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)