FAQs & Troubleshooting
Popular |
137 Results
- 1Replace the toner cartridge
- 2Printouts have wrinkles or creases.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 7Replace the drum unit.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 10What kind of paper can I use?
- 11The printed letters are slanted, positioned incorrectly.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Delete print jobs from the print queue.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I am using Windows. When I print a document, the printed page is blank. What should I do?
- 18"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 19Print a Printer Settings page.
- 20The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 21Printouts have a curl or wave.
- 22White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 23What are the expected yields of the consumables?
- 24Print on both sides of the paper.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Print command (cupswrapper) (Linux)
- 27All print jobs are aborted and nothing is printed. (Linux)
- 28Open the Control Panel (For Windows)
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 31White lines appear across the page.
- 32What do the LED indications mean?
- 33Printouts are with gray background.
- 34How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 35How do I print envelopes from the manual feed slot in Windows applications?
- 36Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42Print command (LPR) (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44How to identify your Operating System (OS).
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Change the printer driver settings (Windows/macOS)
- 48I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Windows 7 Support Information