FAQs & Troubleshooting
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137 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The paper is skewed when it's printed.
- 3How can I activate/deactivate the Toner Save Mode?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace the toner cartridge
- 8Can I use AirPrint with my Brother machine?
- 9My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 10What kind of paper can I use?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 14Printouts have a curl or wave.
- 15How can I clean the corona wire of the drum unit?
- 16Print on both sides of the paper.
- 17Uninstall printer drivers (Linux)
- 18How do I print a Test page?
- 19How can I clean the inside of the printer?
- 20Printouts are faint.
- 21Print envelopes from the manual feed slot in Macintosh applications.
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25How to identify your Operating System (OS).
- 26I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 27The printer status is Offline or Paused.
- 28"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 29How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32Replace the drum unit.
- 33What can happen if the wrong paper is used in your machine.
- 34What are the expected yields of the consumables?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Print command (cupswrapper) (Linux)
- 37Check the firmware version.
- 38After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 39The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41Drum Life End Soon
- 42Printouts are with gray background.
- 43How do I cancel print jobs using the printer control panel?
- 44Uninstall the printer drivers (For Windows)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50Delete print jobs from the print queue.